Customer Experience Representative
New
Canada, 11:00am-8pm ESTFull-TimeMiddle
Salary19.5 - 25 CAD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- At least one year’s experience in a Call Centre role
- Required Skills
- Microsoft OfficeCustomer support
Requirements
- Persuasive communication skills
- Sales oriented with the ability to identify sales opportunities
- Energetic, positive and self-motivated
- Naturally empathetic with the ability to build rapport
- Excellent communication skills (verbal and written)
- Professional demeanor and stellar phone etiquette
- Ability to perform successfully in a high-paced, results-oriented environment
- Ability to build relationships and communicate with a broad range of people
- Well organized, energetic and reliable
- Ability to work independently in a busy environment
- At least one year’s experience in a Call Centre role
- Proficient with Microsoft Office, Outlook and other applicable computer programs
- High school diploma (College preferred)
Responsibilities
- Maintain strong customer relationships by handling questions and concerns with speed and professionalism
- Receive and place customer service telephone calls, complete web forms and respond to emails
- Enter and process orders for new and existing customers
- Investigate issues and resolve customer complaints
- Update and manage customer databases
- Actively promote Terminix products and services
- Monitor the route and status of field technicians to coordinate and prioritize their schedule
- Relay work orders, messages, and information to and from technicians and field management
- Adhere to a philosophy of service excellence and business processes
- Provide an outstanding customer experience to all customers
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