Account Delivery Manager
New
USAFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Project ManagementSoftware ArchitectureAccount ManagementCustomer SuccessSaaS
Requirements
- 3+ years in a customer-facing role at a software company - Account Management, Technical Account Management, Customer Success, Service Delivery or similar.
- Experience in B2B SaaS or complex B2B products preferred.
- Track record of building strategic relationships with both operational and technical stakeholders.
- Solid technical fluency, including software architecture and integrations.
- Ability to translate between business and technical conversations.
- Strong project management and coordination skills.
- Experience driving cross-functional delivery against deadlines.
- Comfort in orchestrating internal experts.
- Growth mindset.
- Fluent written and spoken English.
Responsibilities
- Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;
- Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;
- Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships.
- Own incident and escalation management end-to-end - from SLA tracking and governance of open items to direct, hands-on resolution of service requests;
- Manage the onboarding of new customers in collaboration with AMPECO’s experts;
- Run a clear cadence of operational reviews, status updates and account health checks;
- Know when, how and why to pull in Business or Technical specialists and provide the needed context;
- Translate customer needs into structured requirements and work with product, engineering and solution teams;
- Act as a trusted advisor on day-to-day product use and adoption, and signal expansion opportunities;
- Surface customer feedback, recurring patterns and product gaps to internal stakeholders.
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