Customer Care Representative
Remotely from throughout GermanyFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Native German speaking with fluency in French
- Required Skills
- Problem SolvingCustomer serviceTechnical supportCustomer support
Requirements
- Proven customer support or customer care experience.
- Native proficiency in German.
- Fluency in French.
- Strong de-escalation skills and ability to remain calm under pressure.
- Empathy for customers navigating technical processes.
- Willingness to work weekends and public holidays.
- Ability to self-organize and manage multiple priorities.
- Experience with customer service platforms and tools (preferred).
Responsibilities
- Support customers via phone and written channels for charging station and app inquiries.
- Independently research solutions and collaborate with internal stakeholders.
- Analyze recurring customer issues and propose process improvements.
- Maintain a friendly, service-oriented demeanor in all interactions.
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