Sr. Engagement Manager
New
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementSQLData AnalysisRESTful APIsSaaSPowerPoint
Requirements
- Bachelor’s degree in IT, Business, or related field, or 7+ years of relevant experience in fraud, risk, or consulting environments.
- 7+ years of client-facing experience with proven expertise in engagement management, consulting, or professional services delivery.
- Strong knowledge of fraud risk, identity verification, and mitigation strategies (insurance or healthcare experience preferred).
- Proficiency in SQL, with familiarity in data analysis, reporting, and performance metrics interpretation.
- Ability to manage complex projects, including governance, timelines, resources, and cross-functional coordination.
- Excellent communication and presentation skills, with the ability to engage executive-level stakeholders.
- Strong analytical thinking, problem-solving ability, and comfort working with ambiguity and high-pressure environments.
- Experience with tools such as PowerPoint and familiarity with APIs, SaaS platforms, or big data environments is an advantage.
Responsibilities
- Lead and oversee end-to-end client engagement delivery, ensuring successful implementation, optimization, and adoption of fraud, identity, and risk solutions while acting as the primary client point of contact.
- Manage full project lifecycle from kickoff through go-live and ongoing optimization, ensuring alignment with timelines, KPIs, and business objectives.
- Translate complex fraud, identity, and risk concepts into actionable recommendations for technical and non-technical stakeholders.
- Conduct Quarterly Business Reviews (QBRs) with senior client leadership, providing insights, performance analysis, and strategic recommendations.
- Collaborate with Strategic Account Managers and internal teams to identify expansion opportunities and drive deeper solution adoption.
- Govern project execution, ensuring strong data quality, performance tracking, and adherence to implementation standards.
- Support continuous improvement by leveraging client feedback, analytics, and industry trends to refine engagement strategies.
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