Senior Technical Project Manager
New
Fully remote or hybrid work flexibility anywhere within the United States., Flexible work environment supporting collaboration across multiple time zones.Full-TimeSenior
Salary130,000 - 145,000 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- Project ManagementAgileSCRUMSaaS
Requirements
- Bachelor’s degree in a related field required
- PMP certification completed or in progress preferred
- 8+ years of experience managing enterprise-scale software delivery, implementation, or upgrade programs in SaaS or healthcare technology environments
- Proven leadership experience managing large cross-functional teams in matrixed organizations
- Strong expertise in Agile methodologies, Scrum practices, hybrid project delivery models, and enterprise project governance
- Hands-on experience with project management platforms such as Smartsheet or similar tools
- Solid understanding of software release management, environment promotion, version control, and testing methodologies
- Experience managing customer-facing enterprise programs with executive-level stakeholder engagement and communication responsibilities
- Knowledge of healthcare payer operations, including claims processing, member enrollment, benefits administration, or provider management workflows
- Familiarity with healthcare compliance and security requirements involving PHI and PII data handling
Responsibilities
- Lead end-to-end software upgrade and release delivery programs, including planning, execution, testing, deployment, and post-go-live support for enterprise customers.
- Develop comprehensive project plans, timelines, resource strategies, and dependency tracking across multiple concurrent initiatives.
- Partner with customer stakeholders and internal leadership teams to align technical delivery plans with business goals and ensure a high-quality customer experience.
- Coordinate cross-functional teams including engineering, cloud operations, support, product management, and customer success to ensure successful program execution.
- Manage risks, escalations, issue resolution, and mitigation strategies to maintain delivery timelines and quality standards.
- Oversee delivery governance, reporting, and executive communications, providing clear project updates, dashboards, and escalation briefings.
- Drive continuous improvement initiatives by identifying process inefficiencies, improving release quality metrics, and enhancing operational scalability.
- Maintain upgrade best practices, lessons learned documentation, customer communication templates, and delivery standards.
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