Financial Clearance Call Center Representative

United States, Must be flexible to work M-F between 8:30-5pm Central/MT/EasternPart-TimeEntry

Salary not disclosed

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Job Details

Responsibilities

Handle exception based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits.
Resolve missing registration items via work queues, in basket messages, and phone calls.
Handle and resolve authorization form recovery activities, and coverage and guarantor related issues.
Receive call transfers from Appointment Schedulers (Schegistrars).
Assist patients with financial questions related to appointments including charge estimates, preservice payments, and insurance information.
Place outbound calls to patients, providers, insurance companies and other departments to resolve financial questions.
Adhere to quality assurance guidelines and established productivity standards.

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