Senior Technical Solutions Engineer
New
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- PythonFull Stack DevelopmentTypeScriptGoMicroservicesDebuggingSaaSDistributed Systems
Requirements
- 5+ years of professional full-stack software development experience, ideally with technologies such as Python, Go, or TypeScript.
- Strong understanding of microservice architectures, distributed systems, debugging processes, and scalable software solutions.
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences.
- Experience supporting enterprise customers or working in client-facing technical roles within SaaS, fintech, insurance, or technology environments.
- Familiarity with insurance operations, underwriting, policy administration, actuarial concepts, or financial services platforms is highly valued.
- Proven ability to manage multiple technical issues simultaneously while maintaining attention to detail and prioritization discipline.
- Strong problem-solving mindset with the ability to work effectively in ambiguous or high-pressure situations.
- Empathetic communication style with strong listening skills and the ability to handle escalations professionally and constructively.
- Passion for continuous learning, mentorship, collaboration, and adapting to evolving technologies and business needs.
- Bachelor’s degree in Computer Science or a related field preferred, or equivalent practical experience.
Responsibilities
- Collaborate closely with internal engineering teams, product managers, customer experience specialists, and external partner engineers to identify, troubleshoot, and resolve technical issues.
- Lead and coordinate bug investigation and resolution efforts while ensuring timely communication and alignment across stakeholders.
- Serve as a technical point of contact for enterprise customers, providing guidance, issue resolution, and technical expertise throughout the support lifecycle.
- Partner with product and engineering teams to prioritize fixes, enhancements, and platform improvements based on customer and operational needs.
- Contribute to the development of new features and internal tools that improve platform functionality and operational efficiency.
- Monitor platform services and system health proactively to ensure stability, reliability, and uninterrupted customer experiences.
- Create and maintain both internal and customer-facing technical documentation, including knowledge base articles and implementation guidance.
- Mentor junior and mid-level engineers by sharing technical expertise, best practices, and collaborative problem-solving approaches.
- Help manage escalations professionally while balancing technical accuracy, customer expectations, and business priorities.
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