Senior Director Revenue Cycle Management Services
New
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Required Skills
- Business DevelopmentSaaS
Requirements
- Significant senior leadership experience running an RCM, healthcare services, or BPO business unit.
- Commercially minded with P&L management and financial planning experience.
- Experience in service design and operational scaling.
- Experience in pipeline and capacity planning across sales and delivery.
- Track record of scaling a services team while maintaining or improving margin.
- Strong partnership skills with Sales, Product, Finance, and executive leadership.
- Customer-facing presence, credible with C-suite contacts.
- Experience in ABA, behavioral health, or adjacent specialty billing (strongly preferred).
- Experience working alongside a SaaS or technology-enabled services organization (highly desirable).
Responsibilities
- Own the P&L for the RCM Services business unit including revenue, margin, cost-to-serve, and utilization targets.
- Set the multi-year strategy for the RCM Services offering, including service tiers, segments, and commercial models.
- Define and evolve the service offering catalog.
- Partner with Sales, Marketing, and Customer Success to support GTM motions.
- Engage directly in pre-sales for strategic and complex deals.
- Define ways of working, operational cadence, performance management, SLAs, and quality standards.
- Build the resourcing model that ties customer book-of-business to staffing levels and margin targets.
- Partner with the VP of Product to define RCM platform needs.
- Own senior-level customer relationships and handle escalations.
- Lead, coach, and develop the RCM Services leadership team.
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