Claims Customer Experience Team Lead
New
United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Required Skills
- MentoringProcess improvement
Requirements
- In-depth knowledge of insurance claims processes, terminology, and best practices
- Bachelor's degree or equivalent experience in insurance or contact center
- Strong leadership skills
- Excellent verbal and written communication skills
- Demonstrated problem-solving and critical-thinking abilities
- Strong analytical skills to monitor and interpret performance metrics
- Empathy, patience, and resilience
- Excellent organizational and time management skills
Responsibilities
- Provide guidance and information to team members regarding the claims process
- Strive to be dependable in achieving or exceeding goals and overcoming obstacles
- Align team with client and customer expectations
- Attract, hire, retain, and provide training and coaching for team members
- Maintain a thorough understanding of insurance claims processes and regulatory requirements
- Collaborate with Claim Operations, Product, and Engineering to streamline processes
- Stay updated on industry trends and regulatory changes
- Ensure compliance with guidelines and protocols
- Foster a positive, inclusive, and customer-centric work environment
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