Pharmacy Outreach Specialist
Remote, United States, 8 AM - 7 PM ESTFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- Minimum 1 year of experience in a call center environment providing patient outreach
- Required Skills
- Communication SkillsMicrosoft ExcelNegotiationGoogle SheetsEHR
Requirements
- High School Diploma
- Minimum 1 year of experience in a call center environment providing patient outreach
- Regular and predictable attendance
- Ability to work any shift between 8 AM - 7 PM EST with potential for evening and Saturday coverage
- Excellent verbal communication, active listening, and negotiation skills
- Ability to overcome objections and build rapport
- Proficient with call center platforms and electronic health records (EHR)
- Proficient in Microsoft Excel and Google Sheets
- Ability to work in a fast paced environment
- Strong organizational skills
- Reliable high speed internet connection
Responsibilities
- Conduct & handle high-volume outbound and inbound calls with patients, providers, and pharmacies.
- Collaborate with patients to identify and remove barriers to medication adherence.
- Escalate clinical barriers to a pharmacist.
- Overcome patient objections and reluctance to secure commitment to medication adherence.
- Coordinate with medical providers or pharmacies to ensure prescription refills occur as scheduled.
- Accurately document all interactions and outcomes in appropriate systems.
- Identify opportunities to enhance pharmacy workflows and processes.
- Participate in training and peer-to-peer learning regarding pharmacy quality metrics.
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