VIP Relationship Manager, Emerging Markets

New

GermanyFull-TimeMiddle

Salary not disclosed

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Job Details

5+ years of experience in relationship management, private banking, institutional sales, brokerage, fintech, or crypto-related financial services.
Strong track record of managing high-value client portfolios with measurable impact on revenue and business growth.
Prior exposure to African markets, Swiss financial services, or Pakistan’s fintech/crypto ecosystem is highly desirable.
Solid understanding of crypto trading products, including spot, derivatives, perpetuals, options, and staking mechanisms.
Proficiency with CRM systems (e.g., Salesforce, HubSpot, or similar) and data-driven performance tracking.
Excellent interpersonal and communication skills, with the ability to build trust across diverse cultural and professional environments.
Fluency in English required.

Manage and grow a portfolio of VIP clients, including HNWIs, institutional traders, family offices, and crypto funds, ensuring long-term engagement and satisfaction.
Lead onboarding, retention, and relationship development activities while identifying opportunities to deepen client usage of trading and investment products.
Drive revenue growth through increased trading volume, cross-selling across product lines (spot, derivatives, earn, OTC, and Web3 offerings).
Develop and execute targeted regional strategies across Africa, Switzerland, and Pakistan, including participation in industry events and client outreach initiatives.
Act as the key internal liaison for VIP clients, coordinating with product, compliance, and operations teams to resolve issues quickly and effectively.
Gather and communicate market intelligence and client feedback to support product development and strategic decision-making.

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