Technical Support Consultant
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 5 years
- Required Skills
- SQLTroubleshootingTechnical supportDebugging
Requirements
- Bachelor’s or diploma degree in Computer Science, Information Technology, or a related field.
- Minimum 5 years of experience supporting healthcare software systems (preferably Sunrise) or similar clinical applications.
- Strong understanding of relational databases and advanced SQL for troubleshooting and data analysis.
- Experience working with clinical or laboratory systems is an advantage.
- Strong analytical, debugging, and problem-solving skills with high attention to detail.
- Excellent communication skills, both written and verbal, with the ability to interact with technical and non-technical stakeholders globally.
- Proven ability to manage escalations and deliver solutions in high-pressure environments.
- Self-driven, fast learner, and capable of working independently in a remote setup.
- Strong customer service orientation with a proactive and accountable mindset.
- Ability to work flexible hours, including on-call or after-hours support when required.
Responsibilities
- Diagnose, troubleshoot, and resolve complex software and system issues related to application configuration, functionality, and defects in healthcare platforms.
- Modify and configure application components and content to ensure optimal system performance and user experience.
- Document technical issues, service requests, and resolutions in line with operational procedures and SLA requirements.
- Collaborate with product teams, solution managers, and vendors to communicate issues, suggest improvements, and support system enhancements.
- Analyze clinical and operational impact of system issues while working with cross-functional stakeholders to prioritize resolution.
- Develop training materials and knowledge resources to support end-users and internal support teams.
- Mentor junior support staff and contribute to capability building within the support organization.
- Engage directly with global customers and IT teams to manage escalations and ensure high-quality service delivery.
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