Helpdesk Customer Support Agent
W
Whip, Inc.Customer Support
Mexico City, MEXFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Ability to work remotely and manage tasks with minimal supervision
- Willing to join daily team check-ins
- Comfortable making outbound calls
- Reliable internet, computer, headset, and phone
- High school diploma or equivalent
- Clear verbal and written communication in English
- Proficiency in CRM systems, spreadsheets, and messaging tools
Responsibilities
- Assist customers through phone, SMS, email, and messaging platforms
- Help customers with vehicle pickup and basic setup instructions
- Update systems with accurate customer, vehicle, and service details
- Schedule maintenance and repair appointments with vendors
- Conduct regular 10K maintenance follow-ups for assigned vehicles
- Support customers with accident or claim-related concerns
- Coordinate vehicle returns and assist with impound or towing situations
- Follow up on unpaid balances and help set up payment plans
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