Operations Support Associate
New
M
MitratechLegal Tech
Remote USFull-TimeMiddle
Salary40,000 - 42,000 USD per year
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Job Details
- Experience
- Minimum of 2 years of experience in a customer support or operational support role
- Required Skills
- Problem SolvingMicrosoft OfficeData entryCRMAnalytical thinkingCustomer supportZendesk
Requirements
- Minimum of 2 years experience in customer support or operational support
- Strong verbal and written communication skills
- Ability to prioritize competing tasks
- Strong problem-solving and analytical thinking skills
- Ability to work in a team environment
- Ability to quickly learn proprietary software
- Strong working knowledge of Microsoft Office
- High school diploma or GED
- Detail-oriented with ability to maintain confidentiality
Responsibilities
- Respond to law firm inquiries via support tickets and phone calls
- Identify, escalate, and help resolve complex client and internal issues
- Coordinate tasks including timekeepers, data entry, and inbox management
- Guide law firm contacts through website navigation and invoice formatting
- Prioritize workload according to Quovant methodology
- Utilize Zendesk or other CRM software for daily support
- Maintain understanding of Quovant services
- Cross-train and support team members
- Support additional projects and initiatives
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