Operations Support Associate
New
This role can be performed 100% remote, anywhere in the US.Full-TimeMiddle
Salary70,000 - 72,000 USD per year
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Job Details
- Experience
- Minimum of 2 years of experience
- Required Skills
- Analytical SkillsProblem SolvingMicrosoft OfficeData entryCRMCustomer supportZendesk
Requirements
- Minimum of 2 years of experience in a customer support or operational support role
- Strong verbal and written communication skills
- Demonstrated ability to prioritize competing tasks and adapt in a fast-paced environment
- Strong problem-solving and analytical thinking skills
- Ability to work effectively in a team environment
- Demonstrated ability to quickly learn proprietary software
- Strong working knowledge of Microsoft Office
- Must be organized, detail-oriented, and able to maintain complete confidentiality
- High school diploma or general education degree (GED) required
Responsibilities
- Respond to law firm inquiries via support tickets and phone calls, delivering timely and professional service
- Identify, escalate, and help resolve complex client and internal issues promptly
- Assist team members by coordinating tasks including, timekeepers, data entry, inbox management, and other responsibilities
- Guide law firm contacts through website navigation, invoice formatting requirements, submission processes, and variety of related tasks and inquiries
- Prioritize workload according to Quovant methodology and department policies
- Utilize Zendesk or other CRM software for daily support issues and phone calls
- Maintain a strong understanding of Quovant services
- Cross-train and support other team members within Law Firm Services when needed or as requested by department manager
- Support additional projects and initiatives as directed by department leadership
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