Product Success Manager
New
Australia, Work aligned with your customer’s time zoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Data AnalysisDocumentationTechnical supportSaaS
Requirements
- Background in technical
- Analytical
- Or related fields (Engineering
- Computer Science
- Economics)
- Proficiency with SaaS tools and platform configuration
- Strong organization and attention to detail with the ability to manage multiple customers simultaneously
- Problem-solving mindset and ability to communicate technical concepts to non-technical users
- English fluency required
- Experience with training or onboarding is considered a plus.
Responsibilities
- Configure and maintain customer environments including users
- Workflows
- Automation
- Set up dashboards aligned with KPIs and ensure data quality
- Manage multiple customer accounts
- Implement improvements to drive adoption
- Provide first-tier technical support
- Conduct environment audits to identify gaps
- Assist with client reviews
- Deliver platform training to admins and end-users
- Collaborate with Customer Success and Product teams to support platform scaling and expansions while maintaining documentation.
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