Software Support Engineer
New
Q
Qualco GroupFinancial Technology
GreeceFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- SQLETLC#Troubleshooting
Requirements
- Degree in Computer Science or a relevant field of study
- Work experience as a Support Engineer or similar software engineering role
- Experience in NET Framework, C#, databases and SQL
- Strong analytical and problem-solving skills
- High level of ownership and attention to detail
- Team Spirit and passion for results
- Client facing with good verbal and written communication and interpersonal skill
- Firm command of the English language
Responsibilities
- Understanding clients’ installations and processes
- Designing procedures for system troubleshooting and maintenance
- Building tools/queries to fulfil customer service requests and improve customer experience
- Investigating and identify root cause concerning reported customer incidents
- Perform service restoration actions when possible
- Taking part in the investigation and Problem Management processes
- Implementing bug fixes, upgrades and enhancements to our existing clients
- Providing second level support for Qualco software services
- Developing/Updating internal Monitoring Tools
- Ensuring that all activities and duties are carried out in full compliance with regulatory requirements
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