Customer Success Engineer
New
F
FortanixCybersecurity
Must live in the UAE, Flexible working in different time zones depending on the customerFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementScripting
Requirements
- 5+ years of Professional Services experience implementing HSM or Key Management platforms
- Experience in designing, demonstrating, and executing proof-of-concepts (PoCs)
- Strong technical proficiency in systems administration, container technologies, and scripting languages
- Demonstrated hands-on experience with at least one HSM or KMS platform (e.g., AWS CloudHSM, AWS KMS, Google Cloud KMS, Azure Key Vault, IBM Key Protect)
- Working knowledge of cryptographic interfaces (PKCS#11, CAPI, CNG, JCE, KMIP)
- Experience with database encryption, tokenization, and certificate management
- Ability to work in a highly fast-paced, rapid growth environment
- Strong collaboration, written and communication skills
Responsibilities
- Participate and lead technical design workshops with customers
- Design, Configure and Implement our platform
- Customer training and enablement
- Drive product adoption and usage
- Ensure customers are wildly successful and renewing and referenceable
- Troubleshoot and resolve production issues
- Stay current with the latest tools and methodologies; share knowledge by clearly articulating results and ideas to key decision makers
- Be the voice of the customer with engineering, product management and rest of the company
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