Principal Product Designer, Customer Design Lead
New
T
ThumbtackHome Services
Remote, Ontario; Remote, British ColumbiaFull-TimePrincipal
Salary221,000 - 286,000 USD per year
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Job Details
- Experience
- 12+ years of product design experience
- Required Skills
- Product designData analytics
Requirements
- 12+ years of product design experience
- Significant time at principal or staff level
- Portfolio demonstrating platform-level or pillar-level design ownership
- Deep expertise in cross-platform experience design (native + web)
- Track record of establishing quality infrastructure like design principles
- Strong product thinking and ability to shape strategy
- Exceptional mentorship and coaching skills for senior and staff ICs
- Highly effective communication skills
- Experience partnering with research and analytics leaders
- Demonstrated ability to drive alignment on ambiguous, high-stakes problems
Responsibilities
- Own the end-to-end quality and coherence of the customer experience across native and web
- Shape product direction at the pillar and company level through customer insight, systems thinking, and strategic design leadership
- Identify systemic experience gaps and high-impact opportunities
- Drive cross-pillar projects to close experience gaps
- Establish and uphold customer design principles
- Produce platform-level artifacts including experience maps, north star visions, and strategic roadmaps
- Mentor senior and mid-level designers on craft and career growth
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