NHS Pensions Administrator
New
C
CivicaHR & Payroll
United KingdomFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelProblem SolvingCustomer serviceTime ManagementInterpersonal skillsData entry
Requirements
- Previous experience of delivering excellent customer service in a customer focused environment
- Working knowledge of Microsoft Excel and Word
- Ability to prioritise and remain calm under pressure
- Accuracy and attention to detail
- Understand the need to follow established procedures
- Ability to use own initiative within a team environment
- A progressive approach to change and improvement
- Ability to think logically and solve problems effectively
- Methodical and analytical skills
- Strong interpersonal skills
Responsibilities
- Data input and filing (paper and electronic)
- Receiving, organising and processing information
- Answering telephones and handling basic client queries
- Producing benefit statements
- Opting members into and out of the scheme
- Processing refund requests
- Guiding members through the retirement process and submitting applications
- Gathering and distributing mail
- Assisting the Senior Pensions Administrators with various duties
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