Bilingual Care Coordinator
New
M
Modern MenopauseHealthcare
Canada, 9pm to 5pm EST or PSTFull-TimeMiddle
Salary25 CAD per hour
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Job Details
- Languages
- English, French
- Experience
- Minimum of 2 years
- Required Skills
- Customer service
Requirements
- Bilingual (English and French)
- Professional demeanour and high emotional intelligence.
- Minimum of 2 years’ experience in healthcare or telemedicine.
- Proficiency with EMR systems and telemedicine platforms.
- Knowledge of women’s health and medical terminology.
- Strong organizational skills and acute attention to detail.
- Excellent presentation skills in virtual environments.
- Exceptional verbal and written communication skills.
- Experience in telehealth or concierge healthcare settings
Responsibilities
- Professionally welcome patients and introduce them to our services.
- Conduct virtual consultations to explain our care model.
- Guide patients through their healthcare journey, from initial consultation to follow-up.
- Manage patient communications, including calls, emails, and appointment confirmations.
- Coordinate scheduling and facilitate follow-up appointments.
- Provide administrative support to the clinical team, including maintaining digital health records.
- Assist with membership and billing inquiries.
- Coordinate referrals with external healthcare providers.
- Ensure the efficient operation of the practice.
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