Bilingual Customer Support Representative

New

CanadaFull-TimeEntry

Salary not disclosed

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Job Details

Languages: Bilingual fluency in French (Quebecois) and English, both written and verbal
Experience: 1–2 years
Required Skills: Problem SolvingCustomer serviceMicrosoft Office

Bilingual fluency in French (Quebecois) and English, both written and verbal, with the ability to support customers across Canada effectively.
1–2 years of customer service experience preferred, ideally in a high-volume or contact center environment.
Strong communication and interpersonal skills with the ability to handle sensitive or difficult conversations professionally.
Excellent attention to detail, organization, and problem-solving abilities.
Ability to multitask and remain effective in a fast-paced, performance-driven environment.
Proficiency with Microsoft Office tools and comfort learning new systems quickly.
Ability to work flexible shifts, including evenings, weekends, or holidays as required.
Reliable home office setup with stable internet connection and dedicated workspace.

Manage a high volume of inbound customer interactions across phone, email, and live chat, ensuring timely, accurate, and professional responses in both French and English.
Support customers and members by resolving inquiries, researching account information, and ensuring compliance with internal policies and procedures.
Accurately document all customer interactions in internal systems to maintain clear and reliable records for follow-up and reporting.
Meet or exceed key performance indicators such as response time, quality standards, and handle time in a fast-paced environment.
Collaborate with internal teams to resolve complex or escalated issues and ensure a seamless customer experience.
Maintain high service standards while adapting to shifting priorities and managing multiple tasks simultaneously.

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