Bilingual Product Support Coordinator
New
CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English and Spanish
- Experience
- 1+ year
- Required Skills
- HTMLMicrosoft OfficeTime ManagementData entryTechnical supportCustomer supportSaaS
Requirements
- 1+ year of experience in product support, technical support, or customer service within a digital, SaaS, or internet-based environment.
- Strong bilingual communication skills in English and Spanish, both written and verbal.
- Post-secondary education in a related field or equivalent combination of education and experience.
- Experience supporting both consumer and enterprise or corporate clients.
- Proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, Access, and Outlook.
- Working knowledge of Windows environments and web-based platforms.
- Ability to quickly learn and navigate new systems and technologies.
- Strong typing skills (minimum 40 words per minute).
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
- Flexibility to work on a rotating schedule.
Responsibilities
- Manage and respond to customer and internal inquiries via email, phone, and live support channels in both English and Spanish.
- Provide expert-level understanding of customer service tools and ensure effective resolution of user issues.
- Support clients by answering questions, routing requests appropriately, and ensuring service level agreements are consistently met.
- Maintain up-to-date knowledge of product offerings, course catalogs, and certification pathways to provide accurate guidance.
- Recommend relevant learning paths and course structures based on client needs and platform updates.
- Develop strong familiarity with digital learning products and platforms.
- Generate client reports and support documentation as requested.
- Monitor and ensure adherence to service standards while contributing to continuous service improvement.
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