Data Center Technical Documentation Specialist
New
Remote, USAFull-Time
Salary40 - 52 USD per hour
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Job Details
Requirements
- Hands-on experience as a data center technician, ideally in a hyperscale, enterprise, or colocation environment.
- Working knowledge of critical infrastructure systems including electrical distribution, mechanical cooling, and associated monitoring and control systems.
- Solid understanding of system design and sequence of operations (SOO).
- Familiarity with data center industry best practices for safety, security, availability, and reliability.
- Ability to take complex technical information and turn it into clear, usable content for technicians at varying experience levels.
- Strong written and verbal communication skills with the ability to give direct, constructive feedback on documentation.
- Comfortable engaging with both technical and non-technical stakeholders including technicians, engineers, trainers, vendors, and leadership.
- Detail-oriented with a quality and governance mindset.
- Confident in reviewing content and requesting changes based on operational risk and accuracy.
- Collaborative, pragmatic, and safety-focused.
Responsibilities
- Review technical training scripts, lesson plans, and sequence of operations (SOO) documentation for accuracy, consistency, and alignment with Serverfarm operating procedures.
- Validate training assessments to confirm they measure real competency and operational readiness at the appropriate technician role levels.
- Identify gaps, outdated content, and inconsistencies across the training library and drive updates to keep materials current.
- Partner with operations, engineering, and learning and development teams to ensure training content supports Serverfarm's business objectives and operational maturity model.
- Review vendor technical bulletins and product updates for impact on Serverfarm operations and training requirements.
- Engage with equipment vendors and internal engineering stakeholders to ensure vendor-specific content is accurate and correctly contextualized for Serverfarm environments.
- Provide clear, constructive written and verbal feedback on technical and training documentation to both technical and non-technical audiences.
- Support standardization of training content across Serverfarm sites while allowing for site-specific requirements where necessary.
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