Customer Support Executive
S
SleekFintech / SaaS
You will most likely be located in the MalaysiaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English, Mandarin, Cantonese
- Experience
- 0-2 years
- Required Skills
- Customer supportSaaSSlackZendesk
Requirements
- Bachelor's Degree in any field.
- Fluent in spoken English and Mandarin (non-negotiable).
- Cantonese proficiency is a great advantage.
- Minimum 0-2 years experience in customer support.
- Experience in Fintech, SaaS, or professional services preferred.
- Proficiency with digital tools like Zendesk, Aircall, Slack, and Gmail.
- Self-motivated with a dedicated, quiet workspace and stable internet connection.
- Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings) is a plus.
Responsibilities
- Follow up with clients for feedback and submissions of documents.
- Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
- Guide clients through Sleek’s digital platforms (e.g., onboarding, document submissions).
- Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
- Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service.
- Identify recurring customer pain points and suggest improvements to workflows or help center content.
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