Customer Care Specialist
M
MMDSmart LtdCloud communications
Bulgaria, 1pm - 9pm (EEST)Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Spanish, English
- Required Skills
- Problem SolvingMicrosoft OfficeCustomer support
Requirements
- Proficiency in Spanish (Upper-Intermediate level)
- Proficiency in English (Upper-Intermediate level)
- Resilience under pressure
- Familiarity with Microsoft Office
- Familiarity with Google Docs
- A keen appetite for learning and self-improvement
- Experience in a Customer Support field will be an added advantage
Responsibilities
- Communicate with customers and help solve their problems and concerns
- Report issues to neighboring teams: account managers, technical specialists, developers
- Coordinate and monitor the problem-solving process
- Receive feedback from the client and neighboring teams
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