Senior ServiceNow Software Integration Developer
New
We are open to supporting 100% remote work anywhere within the continental USFull-TimeSenior
Salary98,614 - 167,644 USD per year
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Job Details
- Experience
- 9+ years IT experience; 3+ years ServiceNow development experience; 3+ years of experience with REST integrations
- Required Skills
- JavascriptRESTful APIsServiceNow
Requirements
- 9+ years IT experience.
- 3+ years ServiceNow development experience.
- 3+ years of experience with REST integrations (Scripted REST APIs, RESTMessageV2).
- Active Public Trust clearance (any agency).
- Ability to obtain a DHS Public Trust clearance.
- US Citizenship is required.
Responsibilities
- Design, develop, and maintain ServiceNow integrations supporting enterprise call center and case management workflows.
- Implement and support inbound/outbound integrations using REST APIs, IntegrationHub, and event-driven patterns.
- Configure and maintain data ingestion pipelines (Import Sets, Transform Maps) ensuring data quality, normalization, and deduplication.
- Develop server-side logic (Script Includes, Business Rules, Scheduled Jobs) to support integration processing and workflow automation.
- Implement asynchronous processing (events, queues, retries) to ensure reliable, scalable data exchange.
- Support CTI/CIAs integrations (e.g., OpenFrame, screen-pop, interaction data handling) and distinguish real-time vs. post-interaction updates.
- Ensure data integrity using correlation IDs, external identifiers, and idempotent processing patterns.
- Troubleshoot and resolve integration issues across ServiceNow and external systems; support testing, deployment, and operational monitoring.
- Collaborate with architecture and security teams to implement API-based, event-driven, or zero-copy integration patterns.
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