AI Quality Analyst

Philippines. Mexico. Argentina. Sri Lanka. South Africa. Nigeria, 9 AM to 5 PM Eastern Time Monday through FridayFull-TimeMiddle

Salary not disclosed

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Job Details

2 to 3 years of experience in operations, quality assurance, technical support, or a similar role
Strong ability to spot inconsistencies, edge cases, and failure patterns under high volume
Clear and concise communicator in both written and spoken English at a professional level
Comfortable making decisions in ambiguous, fast-moving environments without constant direction
Able to navigate multiple communication platforms such as Slack, Teams, and SMS simultaneously
Highly reliable and responsive with the ability to operate effectively in real-time workflows
Available to work 9 AM to 5 PM Eastern Time Monday through Friday

Review live AI-driven interactions including call transcripts and text messages to ensure accuracy and quality of outcomes
Identify inconsistencies, edge cases, and failure patterns in system behavior
Flag issues proactively, including when expected system outputs are missing or delayed
Step in when the AI encounters ambiguity, failure cases, or situations requiring human judgment
Interpret nuanced or incomplete inputs and determine the appropriate next step without waiting for direction
Recognize when an AI interaction is no longer valid and take ownership of resolving it
Translate issues into clear, structured, and actionable communication for internal teams and customers
Communicate through Slack, Teams, and other platforms as needed
Maintain a high standard of written and verbal English across all interactions
Document edge cases and support the development of processes for handling them in the future

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