Vice President of Professional Services
New
United StatesFull-TimeVp
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Stakeholder management
Requirements
- 7+ years of leadership experience managing Professional Services, onboarding, or implementation teams within SaaS environments.
- PMP certification required; Six Sigma or process improvement certifications are strongly preferred.
- Proven expertise leading complex enterprise SaaS and/or on-premise software implementations.
- Strong operational, financial, and strategic planning capabilities with experience managing revenue delivery and utilization metrics.
- Demonstrated success leading cross-functional teams and managing large-scale technical projects in fast-paced environments.
- Excellent communication, stakeholder management, and executive presentation skills.
- Strong knowledge of project governance, risk management, budgeting, resource planning, and implementation methodologies.
- Ability to operate both strategically and hands-on, stepping directly into critical projects when necessary.
- Experience within the Energy & Utilities sector is considered a strong advantage.
- Passion for process optimization, scalable operations, and customer-centric service delivery.
Responsibilities
- Lead and scale the Professional Services and implementation organization, ensuring successful onboarding and delivery of enterprise SaaS projects.
- Develop and standardize project governance frameworks, methodologies, KPIs, SLAs, reporting structures, and implementation best practices.
- Oversee enterprise implementation projects end-to-end, ensuring delivery within scope, budget, timeline, and quality expectations.
- Manage and mentor Technical Project Managers and Program Managers, defining performance metrics and fostering continuous development.
- Drive forecasting accuracy, project margins, revenue realization, and resource allocation planning across the organization.
- Establish scalable staffing and capacity planning models to support rapid business growth and evolving customer needs.
- Ensure proactive risk management, change management, stakeholder communication, and escalation resolution throughout project lifecycles.
- Partner cross-functional with internal teams and external stakeholders.
- Lead postmortems, lessons learned sessions, and training initiatives.
- Build and maintain documentation, onboarding frameworks, and operational procedures.
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