Product Success Manager
New
India, flexible business hours aligned with customer time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Data AnalysisTechnical supportCustomer SuccessSaaS
Requirements
- Background in technical, analytical, or business-related disciplines such as Engineering, Computer Science, Economics, or similar fields.
- Previous experience working with SaaS platforms, customer success operations, technical account management, or platform configuration.
- Strong problem-solving abilities with excellent attention to detail and organizational skills.
- Ability to manage multiple customers, projects, and priorities simultaneously in a fast-paced remote environment.
- Comfortable explaining technical concepts and platform functionalities to non-technical stakeholders and end users.
- Experience with onboarding, customer training, adoption strategies, or implementation support is highly valued.
- Excellent communication and collaboration skills with a customer-centric and proactive mindset.
- Fluency in English is required; additional languages such as French, German, Italian, Portuguese, or Spanish are considered a strong advantage.
- Ability to work flexible business hours aligned with customer time zones while thriving in a globally distributed team environment.
Responsibilities
- Configure, maintain, and optimize customer platform environments, including workflows, automation processes, dashboards, and user management settings.
- Support multiple mid-tier customer accounts by ensuring platform adoption, data quality, and alignment with operational best practices.
- Act as the first line of technical support for customer inquiries, resolving issues efficiently before escalation when possible.
- Conduct platform audits to identify gaps, inefficiencies, or opportunities for improvement, and implement recommendations that enhance customer outcomes.
- Assist with reporting accuracy, KPI tracking, dashboard management, and preparation for customer performance reviews.
- Deliver onboarding sessions, administrator training, and user enablement programs to ensure customers fully leverage platform capabilities.
- Support feature rollouts, platform expansions, and workflow scaling initiatives in collaboration with customer success and product teams.
- Maintain detailed documentation of configurations, updates, and operational procedures while contributing to internal best practices and process improvements.
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