Senior Content Designer (AI)
New
BrazilFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisA/B testing
Requirements
- Proven experience as a UX Writer, Content Designer, or similar role.
- Experience designing conversational AI solutions and chatbot interactions.
- Strong analytical mindset combined with deep sensitivity to user experience and communication clarity.
- Experience working with hypothesis-driven design and experimentation methodologies.
- Ability to connect UX decisions with business metrics and measurable outcomes.
- Strong attention to detail, especially regarding language consistency and AI behavior.
- Ownership mindset and commitment to continuous improvement.
- Deep understanding of UX principles and design thinking methodologies.
- Excellent writing and communication skills.
- Ability to work effectively in agile, collaborative, and results-oriented environments.
Responsibilities
- Design and optimize conversational experiences focused on reducing friction and improving user outcomes.
- Define and evolve the AI assistant’s tone of voice, ensuring clarity, consistency, accessibility, and natural interactions.
- Structure and improve conversational flows with a strong focus on resolution efficiency and conversion performance.
- Analyze real user conversations to identify pain points, ambiguities, drop-off patterns, and optimization opportunities.
- Monitor key metrics such as success rates, fallback occurrences, resolution times, and customer satisfaction indicators.
- Translate data insights into actionable improvements for conversational experiences and business performance.
- Conduct A/B testing for messages, interaction flows, engagement strategies, and recovery approaches.
- Collaborate with Product, Data, Engineering, and Marketing teams to align conversational improvements with business goals.
- Support initiatives focused on activation, retention, and product adoption through conversational experiences.
- Promote UX writing best practices and share knowledge across multidisciplinary teams.
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