VP of Professional Services
New
Remote work flexibility within the United States.Full-TimeVp
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementResource PlanningStakeholder managementSaaS
Requirements
- 7+ years of experience leading Professional Services, onboarding, or implementation teams within SaaS or enterprise software environments.
- PMP Certification required.
- Strong expertise managing enterprise SaaS and/or on-premises software implementation projects.
- Proven experience leading complex cross-functional initiatives and managing matrixed teams in fast-paced environments.
- Strong operational leadership, strategic planning, financial management, and forecasting capabilities.
- Experience establishing standardized project methodologies, governance frameworks, and scalable delivery processes.
- Excellent communication, stakeholder management, and executive presentation skills.
- Hands-on leadership approach with the ability to directly manage high-priority enterprise projects when necessary.
- Experience with Six Sigma or process improvement methodologies is preferred.
- Background in Energy & Utilities industries is considered a plus.
- Strong analytical, organizational, and problem-solving skills with a customer-focused mindset.
Responsibilities
- Lead and scale the Professional Services and implementation organization, overseeing onboarding, project delivery, resource management, and operational execution.
- Develop and standardize project governance frameworks, methodologies, KPIs, SLAs, reporting structures, and implementation best practices.
- Directly manage Technical Project Managers and Program Managers while defining clear performance expectations and success metrics.
- Oversee enterprise SaaS and software implementation projects, ensuring delivery within scope, budget, timeline, and quality expectations.
- Drive forecasting, revenue tracking, utilization management, and project margin optimization through effective planning and operational oversight.
- Establish scalable resource allocation and capacity planning processes to support organizational and customer growth.
- Implement proactive risk management, change management, budgeting, and stakeholder communication processes across all project phases.
- Lead training initiatives, postmortems, and lessons-learned sessions to continuously improve project execution and customer outcomes.
- Partner cross-functionally with internal teams and customer stakeholders to resolve escalations and ensure successful project delivery.
- Build and maintain structured onboarding and project documentation aligned with organizational standards and compliance requirements.
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