Director of Client Operations
New
BrazilFull-TimeDirector
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Analytical SkillsProblem SolvingCross-functional collaborationTeam managementStakeholder management
Requirements
- Proven experience in client operations, customer support, customer quality, or related operational leadership roles within B2B or technology-driven environments.
- Strong background in stakeholder management, with the ability to influence executives, cross-functional teams, and strategic clients.
- Experience managing teams and overseeing operational performance in complex, fast-paced environments.
- Advanced English proficiency required for daily interaction with global stakeholders.
- Strong analytical and problem-solving skills, including the ability to identify patterns, analyze root causes, and propose scalable solutions.
- Excellent communication, organizational, and negotiation skills.
- Ability to manage multiple priorities while maintaining a strong focus on operational excellence and business impact.
- Experience working in global operations environments is considered a strong advantage.
- Availability to work from the office upon request for candidates based in São Paulo.
- Prior experience in B2B client operations and cross-functional collaboration is mandatory.
Responsibilities
- Lead and oversee client operations in Brazil, ensuring high standards of operational performance, support quality, and client satisfaction.
- Proactively identify, mitigate, and resolve complex operational issues while anticipating risks for strategic accounts.
- Serve as the primary liaison between internal teams and clients, aligning priorities and ensuring smooth collaboration across functions.
- Transform operational incidents and customer feedback into opportunities for continuous process and product improvement.
- Promote a data-driven operational culture by monitoring KPIs, identifying root causes, and implementing structured solutions.
- Build and maintain strong relationships with strategic clients and executive stakeholders, fostering trust and long-term engagement.
- Lead, mentor, and develop operational teams, encouraging collaboration, accountability, and continuous growth.
- Contribute to the evolution of operational processes, scalability initiatives, and client experience strategies.
- Balance client-specific requests with broader business objectives and strategic priorities.
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