Digital Customer Service Advisor
New
Remote (UK)Full-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingCustomer serviceEmpathy
Requirements
- Passion for delivering great customer service
- Curiosity and willingness to learn
- Ability to thrive in a fast-paced environment
- Excellent interpersonal and communication skills
- Strong problem-solving abilities
- Ability to remain calm under pressure
- Empathy for customer needs
- Team-oriented mindset
- Commitment to sustainability and green energy
Responsibilities
- Handle customer queries via phone and email
- Explain complex energy bills, meters, and tariffs
- Resolve technical and billing issues
- Manage complaints end-to-end
- Provide empathetic support to vulnerable customers
- Advise on greener energy choices
- Identify and implement process improvements
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