Customer Service Advisor – Nights Team
UK-based remote role — you must be located in the UK with the right to work.Full-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 2+ years’ customer service experience
- Required Skills
- Communication SkillsProblem SolvingCustomer serviceAttention to detail
Requirements
- 2+ years’ customer service experience in a financial services or contact centre environment.
- Confident handling multi-channel customer contacts (phone, email, live chat).
- Strong communication skills, sound judgement, and high attention to detail.
- Comfortable working within regulated environments and quality standards.
- Calm, solutions-focused, and professional when managing sensitive or difficult cases.
- Self-motivated and able to work independently in a remote setting.
- A quiet, secure home working space with reliable high-speed internet.
- Comfortable working structured shifts from home while staying organised, focused, and engaged.
- Strong self-management skills and confidence using multiple systems at once.
Responsibilities
- Support customers across phone, email, and live chat.
- Take full ownership of queries from first contact through to resolution.
- Handle complex and sensitive account queries with confidence and care.
- Apply financial services policies and processes accurately while managing high volumes with professionalism.
- Identify customers who may need extra support and ensure they receive it.
- Work closely with your remote team to share feedback, suggest improvements, and continuously enhance the customer experience.
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