Employee Relations Senior Assistant
New
Candidates must reside within the Eastern or Central Time Zones of the United States., Eastern or Central Time ZonesFull-TimeMiddle
Salary24.23 - 36.35 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish
- Experience
- 5 years (with HS diploma); 3 years (with degree/certification); 7 years (related field)
- Required Skills
- Microsoft ExcelPowerPointServiceNowWorkday
Requirements
- High school diploma with 5 years experience in HR/ER field.
- Alternative: Degree/certification with 3 years experience.
- Alternative: 7 years experience in a related field.
- Proficiency in Microsoft Excel, PowerPoint, and Word.
- Basic knowledge of state and federal employment laws.
- Basic knowledge of union avoidance principles.
- Strong time-management, organizational, and multitasking skills.
- Excellent written and verbal communication skills.
- Experience with Workday or ServiceNow (preferred).
- Bilingual English/Spanish (preferred).
Responsibilities
- Prioritize, disposition, and assign cases to ERBPs in the case management system.
- Coach and advise employees and managers on ER policies and guidelines.
- Manage intake, documentation, and closure of hotline matters.
- Assist with information gathering and documentation for legal complaints.
- Own and manage Tier 1 employee relations matters.
- Utilize Workday and ServiceNow to research and document case info.
- Prepare data-related reports for management highlighting trends.
- Monitor team mailboxes and maintain ER team calendars/MS Teams channels.
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