Senior Site Reliability Engineering Program & Compliance Manager

New

This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.Full-TimeManager

Salary90,000 - 250,300 USD per year

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Job Details

Bachelor’s degree in Business, Information Technology, Computer Science, or related field.
10+ years of experience in business architecture, infrastructure governance, IT service management, or operational process design.
Experience supporting infrastructure lifecycle management (Plan, Build, Run, Release).
Strong experience in business process mapping and as-is to future-state transformation.
Experience developing policies, procedures, documentation standards, and governance controls.
Knowledge of ITIL and SRE practices.
Experience supporting audit, compliance, and control-driven environments.
Strong facilitation, documentation, analytical, and stakeholder management skills.
Ability to work independently and lead complex initiatives.

Lead business process mapping, analysis, and redesign for infrastructure and reliability services.
Define and mature business architecture principles, process standards, and governance controls.
Facilitate cross-functional workshops to drive consensus on operating models.
Architect and govern business processes supporting the full infrastructure lifecycle.
Establish lifecycle controls and process checkpoints aligned to risk objectives.
Develop and mature policies and procedures supporting SRE practices.
Drive continual service improvement through process optimization and root cause analysis.
Ensure processes align with internal governance and external frameworks like ISO 9001.
Lead strategic discussions to define transformation roadmaps.
Influence adoption of standardized practices and foster a culture of process discipline.

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