Technical Support Analyst
New
V
Varicent SaaS Sales Performance
Remote - Mexico Only, Eastern Standard Time (EST)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English (CEFR B2 level or higher)
- Experience
- 2+ Years
- Required Skills
- SQLCRMCustomer supportSaaS
Requirements
- 2+ Years of relevant technical experience.
- Proven experience working with SaaS platforms.
- Familiar with relational databases concepts, both basic administration and SQL scripting.
- Familiar with client server architecture.
- Troubleshooting experience for web-based applications.
- CEFR B2 level English proficiency or higher.
- Ability to communicate clearly (verbally and written) technical instructions.
- Ability to work and collaborate effectively in cross-functional teams.
Responsibilities
- Resolve technical problems by troubleshooting incidents, including but not limited to collecting detailed problem description, traces, log files, and replication.
- Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system.
- Utilize all support tools and processes to resolve cases.
- Share best practices for the utilization and deployment of Varicent products.
- Support KPI targets such as SLA, QA, and Resolution.
- Available for scheduled weekend coverage for on-call rotation.
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