Technical Support Analyst – SQL
New
Remote - Mexico Only, Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone.Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- CEFR B2 level English proficiency or higher is required.
- Experience
- 2+ Years of relevant technical experience.
- Required Skills
- SQLTroubleshootingCRM
Requirements
- Proven experience working with SaaS platforms (mandatory)
- Familiar with relational databases concepts, both basic administration and SQL scripting.
- Familiar with client server architecture.
- Ability to communicate clearly (both verbally and in written form) technical instructions to people with limited experience.
- Sharing best practices for the utilization and deployment of Varicent products.
- Help customers maximize their product's business value.
- Troubleshooting experience for web-based applications.
- Ability to work and collaborate effectively in cross-functional teams.
Responsibilities
- Resolve technical problems by troubleshooting incidents, including but not limited to collecting detailed problem description, traces, log files, and replication.
- Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system.
- Proficient in utilizing all support tools and processes to resolve cases.
- Share best practices for the utilization and deployment of Varicent products.
- Support KPI targets (SLA, QA, Resolution, etc.).
- Available for scheduled weekend coverage for on call rotation.
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