Customer Technical Support Engineer
New
This role is only open to candidates based in Canada and is fully remote.ContractMiddle
Salary not disclosed
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Job Details
- Languages
- French, English
- Required Skills
- SalesforceTroubleshootingTechnical supportZendesk
Requirements
- Proven experience in a client-facing technical support or engineering role
- Strong technical skills with a structured and thoughtful approach to problem solving
- Fluency in French and excellent communication skills in both French and English
- Comfortable working both independently and collaboratively
- Familiar with support tools and platforms such as Salesforce or Zendesk
Responsibilities
- Act as the primary contact for 1st and 2nd line technical support via phone and email
- Diagnose and troubleshoot incidents, working closely with Product and Engineering
- Manage incident reports, customer communications, and escalations
- Resolve technical and non-technical issues in a professional, empathetic manner
- Investigate platform and hardware issues across the Justride system
- Assist with customer configurations for special events and ticketing programs
- Deliver training to customers via video conferencing and occasional in-person sessions
- Create and maintain internal documentation, FAQs, and technical reference materials
- Participate in on-call rotations during critical launches
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