Account Management Team Lead
New
T
Third-Party Job PostsHospitality Technology
Florida, United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in hospitality or hospitality technology; 2+ years of experience leading and managing a team
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer SuccessSaaSZendesk
Requirements
- 3+ years of experience in hospitality or hospitality technology
- Strong foundation in hotel operations (e.g., Revenue Manager, Front Desk Manager)
- 2+ years of experience leading and managing a customer success or account management team
- Demonstrated ability to set goals, provide coaching, and foster remote culture
- Deep understanding of hotel operations
- Exceptional communication and interpersonal skills
- Strong analytical mindset with ability to build/interpret reports
- Proficiency with Salesforce and Zendesk
- Strong problem-solving and conflict resolution skills
- Self-motivated and capable of thriving in a fast-paced remote environment
Responsibilities
- Lead, coach, and develop a team of Account Managers across NORAM
- Monitor and report on team performance, KPIs, and customer health metrics
- Handle escalations and support AMs through complex customer situations
- Drive a culture of continuous learning regarding industry trends and best practices
- Collaborate cross-functionally with Product, Partnerships, and Marketing
- Analyze customer data and feedback to identify patterns to improve retention
- Participate in cross-departmental team lead meetings
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