Support Associate
New
Remote workFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Romanian and English (C1)
- Required Skills
- Problem SolvingMultitaskingQuality AssuranceCustomer support
Requirements
- Excellent communication skills and patience
- Persistence, kindness, and empathy
- Great attention to detail
- Ability to handle complex tasks
- Ability to multitask and handle stressful situations
- Quick decision-making skills
- Fluent in Romanian and English (C1 level)
- High school diploma
- Willingness to work in shifts, on weekends, and holidays
- Comfortable with new apps and systems
Responsibilities
- Handle customer inquiries via chat and phone
- Serve as the link between courier partners, merchant partners, and app users
- Provide quick and effective feedback and resolve escalations
- Support operational issues
- Review and respond to user feedbacks
- Oversee and manage operations in cities
- Maintain customer experience and monitor performance
- Work on quality assurance and platform management
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