Director of ERP Service Delivery (NetSuite)
New
USFull-TimeDirector
Salary150,000 - 180,000 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- Project ManagementCRMNetSuite
Requirements
- 10+ years of experience working with ERP and CRM systems, including at least 5 years focused on NetSuite OneWorld environments.
- Proven leadership experience within professional services, ERP consulting, or implementation organizations.
- Strong understanding of key business processes such as Order-to-Cash, Procure-to-Pay, and Record-to-Report.
- Bachelor’s degree in Accounting, Finance, MIS, Computer Science, or a related field.
- NetSuite certifications such as ERP Consultant, Administrator, or Multi-Book certification are highly valued.
- Experience with integration platforms such as Celigo or Boomi is preferred.
- Excellent communication, presentation, negotiation, and stakeholder management skills, with the ability to engage executive-level clients.
- Strong organizational, analytical, and problem-solving abilities with a focus on delivering high-quality results.
- Previous experience in manufacturing, supply chain, life sciences, or software validation environments is considered a plus.
- Advanced qualifications such as an MBA or CPA are advantageous.
- Ability to travel up to 25% as needed.
Responsibilities
- Lead the strategic direction, growth initiatives, and operational performance of the NetSuite practice, ensuring strong market positioning and revenue expansion.
- Manage full P&L responsibilities, including forecasting, budgeting, investment planning, and financial performance monitoring.
- Develop and standardize implementation methodologies, delivery frameworks, and best practices to enhance service quality and scalability.
- Partner closely with Sales and Marketing teams to support business development efforts, contribute to strategic proposals, and strengthen client relationships.
- Serve as a trusted advisor for executive stakeholders, guiding ERP transformation initiatives and complex NetSuite implementations.
- Oversee end-to-end project delivery, ensuring quality assurance, successful system configurations, and high levels of customer satisfaction.
- Act as the primary escalation point for technical or delivery-related issues while maintaining strong client relationships.
- Recruit, mentor, and develop consulting teams, establishing clear performance expectations, certification paths, and professional development opportunities.
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