Sr. Director of Services
New
MassachusettsFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementSaaS
Requirements
- Superior communicator and strong relationship builder.
- Experience collaborating with international teams and remote team members.
- Experience with software/hardware implementation or consultative roles.
- Ability to use data to analyze results and make data-driven decisions.
- 7+ years of management experience in Professional or Technical Services, preferably within a SaaS model.
- A passion for customers and dedication to providing a best-in-class service experience.
- Ability to adapt quickly to new software and changing business requirements.
- Experience recruiting, coaching, and developing team members.
- Background and expertise in building out new service capabilities for growth and global reach.
Responsibilities
- Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of service delivery.
- Ensure that projects and deliverables are completed on-time and within budget with a high level of customer satisfaction.
- Partner with teams such as Sales and Sales Ops to align resources with short- and long-term demand.
- Act as a customer advocate in routing information and responding to customer needs within the organization.
- Report on staffing, utilization, project health, and financial performance for senior leadership.
- Develop and maintain up-to-date profiles of skills and competencies for the Professional Services team.
- Estimate and accurately forecast monthly delivery revenue.
- Maintain up-to-date knowledge of current product offerings.
- Deliver presentations tailored to each prospective customer’s needs.
- Develop and manage project plans, schedules, success criteria, and milestones.
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