Senior Services Consultant
New
MichiganFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- AWSPythonCloud ComputingCustomer supportZendeskAWS LambdaCloudFormation
Requirements
- 3+ years of customer-facing experience
- Experience with Amazon Connect
- 3+ years hands-on experience with complex cloud-based solutions
- Proven experience implementing and supporting AWS environments
- Skilled in automating deployments
- Experience in integrating various contact center solutions
- Strong programming skills with experience in AWS Lambda and Python
Responsibilities
- Serve as a subject matter expert on Zendesk for Contact Center
- Lead design and configuration workshops to produce detailed Technical Design Documents
- Configure services and deploy resources in customer AWS accounts
- Utilize Amazon Connect, CloudFormation, and Amazon Lex
- Collaborate with cross-functional teams during development and testing
- Conduct technical training and knowledge transfer sessions
- Maintain communication with Engagement Managers regarding project status
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