Lead Services Consultant
New
FloridaFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- AWSPythonZendeskAWS LambdaCloudFormation
Requirements
- 3+ years of customer-facing experience, preferably in technical support or consulting.
- Experience with Amazon Connect is essential.
- 3+ years hands-on experience with complex cloud-based solutions.
- Proven experience implementing and supporting AWS environments.
- Skilled in automating deployments and improving operational efficiency.
- Experience in integrating various contact center solutions.
- Strong programming skills with experience in AWS Lambda and Python.
- Passion for creating impactful contact center solutions.
Responsibilities
- Serve as a subject matter expert on Zendesk for Contact Center, providing recommendations and problem-solving for high-profile customers.
- Lead design and configuration workshops to produce detailed Technical Design Documents (TDDs) based on business objectives.
- Configure services and deploy resources in customer AWS accounts utilizing Amazon Connect, CloudFormation, Amazon Lex, and other AWS services.
- Collaborate with cross-functional teams during development, testing, and go-live phases to ensure smooth implementations.
- Conduct technical training and knowledge transfer sessions for customers to effectively manage their solutions.
- Maintain strong communication with Engagement Managers, providing updates on project status and deliverables.
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