Cloud Support Technician
New
This is a full-time position in the United States with the ability to work from home, or from one of our many US offices if local.Full-TimeEntry
Salary50,000 - 60,000 USD per year
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Job Details
- Required Skills
- Microsoft AzureLinuxTechnical support
Requirements
- Basic understanding of operating systems (Windows and Linux).
- Familiarity with virtual servers and networking concepts.
- Previous experience in a help desk/service desk support or systems administration role.
- Experience supporting virtual servers and troubleshooting network issues.
- Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment.
- Experience reviewing technical logs and triaging telemetry alerts.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical audiences.
- Currently possess Public Trust Clearance OR willing to obtain it within first 90 days of employment.
Responsibilities
- Monitor, analyze, and resolve incidents for customer infrastructure running in Azure.
- Triage, action on and disposition telemetry alerts as they come in.
- Install, configure, and administer customer systems in Azure.
- Troubleshoot and resolve technical issues related to virtual servers and networks.
- Escalate complex cases to Tier-2 and Tier-3 support as needed.
- Perform regular reviews of systems, processes, and procedures.
- Document systems, processes, and procedures to maintain knowledge base.
- Communicate technical issues and solutions to clients in clear, business-friendly terms.
- Provide regular updates to clients via email, ticketing system, and phone calls.
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