Business Process Analyst II
New
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2-5 years
- Required Skills
- Process improvementConfluenceSaaS
Requirements
- 2-5 years of experience in Business Process Analysis, Operations, or Process Improvement roles.
- Experience in SaaS or high-growth technology companies.
- Strong familiarity with Revenue Operations and the end-to-end customer lifecycle.
- Proven experience partnering with systems, automation, and BI teams.
- Proficiency with process documentation and visualization tools such as Lucid, Miro, Visio, or Confluence.
- Strong process mapping and documentation skills.
- Analytical mindset with the ability to identify inefficiencies.
- Strong written and verbal communication skills.
Responsibilities
- Create and maintain process maps, SOPs, and workflows for accuracy and scalability.
- Identify process gaps, inefficiencies, and root causes across workflows.
- Partner with cross-functional teams to validate findings and recommend solutions.
- Support governance frameworks for process ownership and change management.
- Collaborate with systems, automation, and BI teams to align tools with processes.
- Translate business processes into clear requirements and documentation.
- Track process health metrics and KPIs.
- Contribute to operational consistency and audit readiness.
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