Customer Retention Specialist I
New
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Data AnalysisCustomer serviceCRMSaaSGoogle Workspace
Requirements
- 2+ years of experience in Customer Service or B2B Sales.
- Strong verbal and written English communication skills.
- Effective objection-handling and follow-up abilities.
- Proven experience working in a remote environment.
- Familiarity with SaaS products and CRM systems.
- Working knowledge of Google Suite.
- High emotional intelligence and customer-focused mindset.
- Bachelor's degree preferred.
- Reliable high-speed internet and distraction-free workspace.
Responsibilities
- Conduct daily outbound outreach via calls and emails to assigned accounts.
- Manage accounts flagged for HealthScore decline, payment failures, or cancellation intent.
- Identify root causes through active listening and discovery.
- Provide consultative guidance to reinforce service value.
- Handle objections and negotiate mutually beneficial outcomes.
- Log interactions and update customer records in CRM.
- Analyze trends impacting retention and provide feedback to leadership.
- Maintain high product knowledge of HighLevel services.
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