Strategic Account Executive 4 - Twilio.org
New
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TwilioNon-profit, social enterprise
Remote - USFull-TimeMiddle
Salary132,192 - 183,600 USD per year
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Job Details
- Experience
- At least 8+ years experience in sales or consulting with a focus on non-profit or social impact accounts
- Required Skills
- SalesforceRESTful APIsRelationship building
Requirements
- At least 8+ years experience in sales or consulting with a focus on non-profit or social impact accounts
- 8+ years experience selling complex, technical products or relevant customer-facing experience in consulting
- Deep experience in a partner ecosystem/experience co-selling with partners (fulfillment, delivery, SIs, etc)
- Ability to influence and build relationships with people across all levels and organizations internally and externally, with extensive relationship building/management management at the C-level.
- Experience selling to enterprise customers with complex business and technology needs.
- Extensive experience formulating a partnership vision, strategy, and execution plan.
- Technical ability to understand software and recognize areas of product integration, discuss product roadmaps, and engage with product managers.
- Technically savvy, experienced with the cloud, APIs, communications and enterprise software.
- Technical solution selling experience working with real customers, listening to them, and solving problems.
- Proven experience starting from scratch to develop, negotiate and structure complex deals.
- Passionate about technology and its ability to have a meaningful impact on the world.
- Experience in accurate and detailed business forecasting.
- Exceptional oral and written communication skills, with an ability to speak effectively to business development leaders, executives, product managers and engineers.
- Can handle multiple projects and priorities in an extremely fast paced environment
Responsibilities
- Own and grow a portfolio of strategic social impact and nonprofit accounts, with accountability for net-new bookings, expansion, and long-term revenue growth.
- Develop deep, trust-based relationships with executive stakeholders and key decision-makers by understanding each organization’s mission, funding model, priorities, and technology ecosystem.
- Create and execute multi-year strategic account plans that align Twilio.org solutions to customer outcomes, social impact goals, and digital transformation initiatives.
- Identify, qualify, and close new opportunities while also driving expansion within existing accounts through cross-sell, upsell, and programmatic growth plays.
- Act as a trusted advisor to customers by mapping Twilio capabilities to real-world impact use cases (e.g., citizen engagement, crisis response, access to services, fundraising, and community outreach).
- Leverage your public sector and social impact expertise to design scalable engagement models that amplify reach and measurable outcomes.
- Partner with Twilio’s ecosystem (resellers, SIs, and nonprofit networks) to unlock co-sell motions, funding pathways, and broader market access.
- Maintain a healthy, forward-looking pipeline that balances near-term wins with long-term strategic opportunities.
- Deliver accurate forecasting and pipeline visibility using Salesforce and established sales rigor.
- Collaborate cross-functionally with product, solutions engineering, finance, legal, and marketing to build compelling business cases and accelerate deal execution.
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